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          Privacy Policy

          CustomJoyGift is operated by SOULSTITCHS LLC. This policy explains how we use personal information in connection with our online store and customer support.

          Information we collect

          We collect the information you provide when placing an order, creating an account or contacting us, such as your name, email address, billing and delivery addresses, order details and personalization instructions. If a product uses photographs or artwork, we receive the files you submit for that order.

          Our store and its service providers may also collect device and usage information, including IP address, browser, operating system, access times and interactions with the website. Payment providers process payment information in accordance with their own privacy and security practices.

          How we use information

          • Process payments, prepare personalized products and deliver orders.
          • Manage accounts and respond to order or customer-service questions.
          • Verify transactions, help prevent misuse and maintain website security.
          • Understand website usage and improve the shopping experience.
          • Send promotional communications when you have opted in; you can unsubscribe through the message or contact us.

          Service providers and sharing

          We use SHOPLINE to operate this store. Information needed to provide our services may be processed by the platform, payment providers, delivery carriers and other providers involved in fulfilling your order or supporting the store. We may also disclose information where required by law. We do not sell or rent your personal information.

          Protecting your information

          We take measures to protect personal information and limit access to people who need it for their work. Please keep your account credentials private and do not send payment-card details or passwords by email.

          Your choices and questions

          You can ask us about information associated with your order or account, request corrections or deletion where applicable, and withdraw from promotional emails. Some information may need to be retained for outstanding orders or legal obligations.

          For privacy requests, contact service@customjoygift.com. For our business details, see Company Information.