Shipping Policy

Every personalized order needs time for preparation before it begins its journey to you. The following estimates follow our CustomJoyGift FAQ.

Processing time

Allow 3–5 business days for order verification, preparation, quality checks and packaging.

Shipping time

Shipping usually takes 10–20 business days, depending on your location. Shipping time is separate from processing time. Customs processing, carrier disruptions and local delivery conditions may cause delays; estimates are not guaranteed arrival dates.

Shipping charges

Free delivery applies to orders over $79.99 before tax. For orders below the free-delivery threshold, available delivery methods and charges are displayed at checkout before payment. Review the delivery address and order total before submitting your order.

Tracking your order

Once your order is on its way, you will receive a shipping confirmation email with tracking information. Carrier updates may take time to appear after the shipping label is created. Check your spam or junk folder if you cannot find the email.

Address changes and delivery issues

Contact service@customjoygift.com immediately if the address is incorrect. Changes cannot be made once an order has shipped. If your parcel appears lost, arrives incomplete or shows incorrect tracking information, send your order number and the relevant details so we can help investigate.

International deliveries

International shipments may be subject to customs checks, import duties or local taxes. Any charges imposed by the destination authority are the customer's responsibility unless checkout expressly states otherwise.

Time-sensitive gifts

Please allow for both processing and shipping when ordering for an event. If you have a delivery question, contact service@customjoygift.com before placing your order.